Can I import a list of subscribers if I already have one?

Yes, however those subscribers have to have specifically opted in to receive text message communication from you.

How long does it take to get started on NorthText?

Once you fill out your new account request and select the plan you like, we can get you up and running in a few minutes.

Can I send and receive picture messages?

In our "text enable your business phone" offering, yes. In our mass text value priced service, you cannot as of this time, although we plan to be able to offer it soon.

How do I handle if people want to opt out?

NorthText handles that for you! While we are only required to opt people out if they respond with STOP, END, QUIT, or CANCEL, NorthText recognizes hundreds of words and phrases from customers that will opt them out as well. Our vigilance in compliance is paramount to your success!

Can I respond to my customers/clients if they message me?

Of course! The cornerstone of NorthText is to be able to reach customers in a personal way, and allow you to communicate with them 1 on 1 when you wish to do so.

There are other things I want to do with messaging. Do you have an API?

Yes we do. People use NorthText in the most innovative ways, including running their loyalty card management program through us. Contact us for details. NorthText is simple to integrate.

Does NorthText limit me to the number of messages I can send?

No, as long as you are in compliance with our anti-spam policy. Good taste and customer experience dictate how often is the right amount to communicate your message.

How long does it take to deliver my message?

It depends on how big your distribution list is. Our delivery rate is about 15 messages per second.

How can I promote my keywords?

Carrier guidelines say you must include the following information:
Message and data rates may apply
Frequency you expect to send (for example, 2 messages per month.
Opt out instructions (which NorthText already includes at the bottom of every message sent).

Is my data safe? Do you use it for any other purposes?

Your data is stored on our secure servers. Your data is yours, and we don't sell, share, lease, or do anything else with it.